Kaizen in Public Administration. A Necessary Reform in Romania! - Toma, Constantin

After 7 years of implementing Kaizen at Buzau City Hall:

The response time to official requests from citizens and businesses has been reduced by 3,596 years, with the number of employees reduced by 30%;

Increased own revenues by more than EUR 20 million, from EUR 32 million in 2016 to over EUR 52 million in 2023.

Increased the amount of European funds attracted to finance public investments in the municipality of Buzau, from zero EUR in 2016, to EUR 422 million in September 2023.

"The good practices that Mr. Toma and his team have established at the Buzau City Hall and its affiliated public companies will likely serve as a benchmark for any public administration, setting a solid foundation for a sustainable and innovative performance development in this sector.” Risa Cox Managing Director Kaizen® Institute Ltd, daughter of Masaaki Imai, founder of the Global Kaizen Institute

"In the current dynamics of human society development, the adoption of the "Kaizen Lean Performance Improvement” management system has become essential. Transitioning from a culture of compliance to a culture of performance is now a real prerequisite for keeping pace with progress. We are confident that applying the Continuous Performance Improvement Management in Public Administration will provide the necessary momentum for the advancement of Romanian society." Julien BRATU Country Manager, Kaizen Institute Romania